If you’re finding signing up for our social network a bit challenging, this step by step article may help! 


We recommend creating your account on a web browser first (Chrome, Safari, Firefox). Once you’ve created an account you’re welcome to download the app version and access your account from there.


You can sign up using your email address or create an account with your existing Facebook credentials. This may be beneficial if you don’t want to have another login/password combination to remember. 



Sign Up with Email:

  1. First, go to the homepage of the condition site you would like to join. To see a full list of the communities we support click here


2. Next, click on the orange “Sign up with your email” button



3. On the next page, add the requested information to set up your account. 


This will include a unique username, your email address, password, current city, date of birth, and other supplemental questions (if applicable) such as your ‘role’ or ‘current treatment phase’. 


You’ll confirm you’re at least 18 yrs old, read through our Terms of UsePrivacy PolicyCookie Policy, and Community Guidelines. Then select the ‘finish’ button.



4. You’ll receive an email to confirm your account within the next 10 minutes. 


If you don’t see the email, please check your junk/spam folder. If you’re still unable to locate the confirmation email please contact our Support team by scrolling to the bottom of the homepage and clicking “Contact Us”. 



5. After confirming your account, you’re part of the Team! 


You can finish filling out your story, symptoms, treatments, and any other information you feel comfortable sharing. We encourage you to view our “Getting Started” Guide for tips on how to best utilize our social network.




Sign Up with Facebook:

  1. First, go to the homepage of the condition site you would like to join. To see a full list of the communities we support click here


2. Next, click on the blue “Continue with Facebook” button


3. On the next page, log in to your Facebook account.


4. Once you’ve logged in, you will be notified that Facebook will share your name, email, and profile picture with us. Click “Continue as [your name]” to grant access and create your account.


*As a reminder, we do not share any private information or posts you make on our site with Facebook. This is only a login method, not a shared account. 




5. You will then be redirected to the condition site you signed up for. Please complete the form and requested information.


This will include your email address, password, current city, date of birth, and other supplemental questions (if applicable) such as your ‘role’ or ‘current treatment phase’. 


A username will already be populated based on your Facebook credentials. You're welcome to change this once you've completed the sign-up process. Click here for a step by step guide to change your username.


You’ll also need to confirm you’re at least 18 yrs old, read through our Terms of UsePrivacy PolicyCookie Policy, and Community Guidelines. Then select the ‘finish’ button.


6. Congratulations! You’re now part of the Team! 


You can finish filling out your story, symptoms, treatments, and any other information you feel comfortable sharing. We encourage you to view our “Getting Started” Guide for tips on how to best utilize our social network.